Last updated: 1 January 2026
By signing a Master Service Agreement (MSA) with ZovanteFlow, making a payment, or using our client portal, you agree to be bound by these Terms of Service. These terms, together with your signed MSA, form the entire agreement between you and ZovanteFlow Ltd ("we", "us", "our"). If you do not agree, do not use our services.
ZovanteFlow provides Google Business Profile management services to UK businesses on a monthly subscription basis, following a one-time setup fee. The services you receive depend on the plan you have subscribed to. The confirmed scope is set out in your signed Master Service Agreement (MSA) and visible in your client portal.
Basic Plan includes:
Premium Plan includes everything in Basic, plus:
Any services not listed under your specific plan are not included unless agreed in writing as a paid add-on.
Please read this section carefully. ZovanteFlow operates within Google's platforms. We have no affiliation with Google LLC and cannot control Google's systems, policies, or algorithms.
A one-time setup fee is charged at the start of your engagement. Monthly subscription fees are billed automatically on the same calendar date each month. Payments are processed securely by DodoPayments. By providing your payment details, you authorise recurring charges until you cancel.
If a payment fails, we will notify you by email. Services may be suspended if payment is not received within 7 days of the due date. Reactivation of suspended services may incur an administration fee.
ZovanteFlow will request Manager-level access to the Client's Google Business Profile ("GBP") for the purpose of profile optimisation, review management, and data monitoring. The Client remains the Owner of their GBP at all times and may remove ZovanteFlow's access at any time directly from Google Business settings. ZovanteFlow will not share, sell, or transfer GBP access to any third party.
To enable live dashboard reporting, ZovanteFlow may request read access to the Client's Google account via OAuth 2.0. Access tokens are stored in encrypted form on ZovanteFlow servers and are used solely to retrieve business performance data (profile views, calls, direction requests). The Client may revoke this access at any time from their Google account settings at myaccount.google.com/permissions.
Where included in the Client's plan, ZovanteFlow accepts photo submissions via the client portal for review and posting to the Client's GBP. ZovanteFlow reserves the right to reject photos that do not meet Google's content guidelines. Submitted photos that are marked as posted or rejected are permanently deleted from ZovanteFlow servers after 90 days. The Client warrants that they own or have rights to all photos submitted.
ZovanteFlow may operate a referral programme whereby Clients are issued a unique referral link. Click tracking on referral links is for internal tracking purposes only. No monetary reward, commission, or service credit is guaranteed or implied. Any recognition for successful referrals is provided entirely at ZovanteFlow's discretion.
For account security purposes, ZovanteFlow logs login activity including timestamps, IP addresses, and device information. This data is visible to the Client via their portal and is retained for a rolling period of 15 sessions. It is not shared with third parties.
Where a Client's business is not yet listed on Google Maps, ZovanteFlow may assist with creating and verifying a Google Business Profile on the Client's behalf. Verification timelines (typically 3–14 days by postcard, or 1–3 days by video call) are determined solely by Google and are outside ZovanteFlow's control. ZovanteFlow accepts no liability for delays in Google's verification process.
We take payment disputes seriously. Before initiating a chargeback with your bank or card issuer, you must contact us at will@zovanteflow.com and allow us 5 business days to resolve the issue. Chargebacks raised without prior contact may result in immediate termination of all services and referral to a debt recovery process. If a chargeback is found to be fraudulent or unjustified, you may be liable for the chargeback fee charged to us by DodoPayments.
You may cancel at any time by emailing will@zovanteflow.com or through your client portal. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a paid month. The one-time setup fee is non-refundable once onboarding work has commenced.
You agree to:
We are not liable for any adverse outcome caused by actions you take on your own GBP that conflict with our work.
All content, reports, and strategies produced by ZovanteFlow remain our intellectual property until full payment is received. Upon payment, you receive a non-exclusive, non-transferable licence to use them for your own business purposes.
Both parties agree to keep confidential any proprietary information, business data, or client details shared during the course of the engagement, and not to disclose such information to third parties without prior written consent.
To the maximum extent permitted by law, ZovanteFlow's total liability to you for any claim arising from or related to our services shall not exceed the total fees paid by you in the three months immediately preceding the claim. We shall not be liable for any indirect, incidental, special, or consequential losses, including but not limited to lost profits, lost revenue, or loss of business opportunity.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms at any time. We will notify you of material changes by email or via your client portal. Continued use of our services after notification constitutes acceptance of the updated Terms.
For any questions about these Terms, please contact: will@zovanteflow.com